On Friday January 12th
our team had the pleasure of visiting Samaritan’s Purse’s Vietnamese office where
we met Emily Arneson, health and nutrition program manager, and Matt Swenson, the
director of SP’s Vietnam programs. SP is a Christian NGO focused on emergency
relief and disaster response. Their long term focus in Vietnam surrounds
maternal/child health (malnutrition), training (of birth attendants),
agriculture, and working with the healthcare system.
All of SP’s work in the country
is in partnership with the Vietnamese government: “The government is always
here so in some ways the partnership ensures continuity” (quote from Emily
Arenson). Their projects mainly begin following government requests for
assistance, which also imposes staff and monetary limitations on their work.
One example of an approach was the donation of MTTS’ medical equipment to Quang
Nam Hospital. The Quang Nam People’s Committee approached SP about a medical
equipment donation, and the organization then researched devices and sought
headquarter budget approval. For each device the procurement team needed to
quote at least three different brand options. Some of the metrics for choosing
devices mentioned by Emily were: durability, including warranty and service
plan; ease of repair; total cost of ownership; training; price; and contextual
understanding. MTTS devices were chosen largely because of their price, quality,
and location – supporting local manufacture was an important additional means
of generating impact through this project.
Presentation of the Otter to Emily Arenson. |
Demonstration of Otter functionality. |
When asked about issues
surrounding their work, Matt mentioned that tracking impact was the hardest
part, and that they wanted to devote more thought to questions like: “what are
we doing, is it effective? Useful? Impactful? Do our activites bring about the
change we envision?” I find these questions to be very important. They should
be kept in mind throughout the development of Otter to ensure that teams
remember what it is we are working towards. Overall, it was incredible and
inspiring to hear such experienced humanitarians talk about their work and
vision.
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